NextPessoa
NextPessoa
HELPING BUSINESSES MANAGE QUEUES
HELPING BUSINESSES MANAGE QUEUES
OVERVIEW
OVERVIEW
NextPessoa is a digital queue management platform designed to eliminate the frustration of long physical queues by allowing customers to join queues remotely, monitor their position in real time, and receive notifications when it's almost their turn. The platform helps businesses improve customer experience while enabling staff to manage visitor flow more efficiently.
As the Product Designer, I was responsible for designing the end-to-end user experience across both the customer and business interfaces. This included understanding user pain points, mapping user journeys, designing intuitive flows, creating high-fidelity interfaces, and collaborating closely with stakeholders to ensure the solution met both customer needs and operational requirements.
NextPessoa is a digital queue management platform designed to eliminate the frustration of long physical queues by allowing customers to join queues remotely, monitor their position in real time, and receive notifications when it's almost their turn. The platform helps businesses improve customer experience while enabling staff to manage visitor flow more efficiently.
As the Product Designer, I was responsible for designing the end-to-end user experience across both the customer and business interfaces. This included understanding user pain points, mapping user journeys, designing intuitive flows, creating high-fidelity interfaces, and collaborating closely with stakeholders to ensure the solution met both customer needs and operational requirements.
CHALLENGE
CHALLENGE
Waiting in long queues is a common frustration across banks, hospitals, government offices, and service centers. Customers often spend valuable time waiting with little visibility into how long the process will take, leading to dissatisfaction and overcrowded waiting areas.
On the business side, queue management was largely manual, making it difficult to monitor customer flow, estimate waiting times, prioritize visitors, or collect meaningful operational insights. Staff also struggled with handling peak-hour traffic and communicating queue updates effectively.
Waiting in long queues is a common frustration across banks, hospitals, government offices, and service centers. Customers often spend valuable time waiting with little visibility into how long the process will take, leading to dissatisfaction and overcrowded waiting areas.
On the business side, queue management was largely manual, making it difficult to monitor customer flow, estimate waiting times, prioritize visitors, or collect meaningful operational insights. Staff also struggled with handling peak-hour traffic and communicating queue updates effectively.
Over the years most fintech solutions
have not been able to solve instant
payment transaction. There's always
complaints of bad or no network, failed
or reversed transactions. Meanwhile
if we are going to implore businesses that
are not tech savvy to embrace digital payment
processes, then we have to ensure we
are building a reliable payment infrastructure.
These people already have trust issues, we
cannot afford to add to their problem.
BRAINSTORMING
BRAINSTORMING
Before moving into wireframes, I reviewed the product owner's initial vision and design direction to understand the desired experience, core functionality, and business goals. This provided a strong foundation for exploring possible user flows and interface patterns.
To expand on these ideas, I used AI as a brainstorming partner throughout the discovery phase. Rather than generating final designs, AI helped me explore different approaches to queue management, identify potential edge cases, validate user flow ideas, and surface UX patterns commonly used in booking and scheduling products.
TARGET AUDIENCE
At first we thought of coming up with a USSD solution for individuals
who are not tech savvy but then we resorted to using physical cards
that can be credited by merchants near them. Merchants are SMEs ,
stores, filling stations etc.
At first we thought of coming up with a USSD
solution for individuals who are not tech savvy
but then we resorted to using physical cards that
can be credited by merchants near them.
Merchants are SMEs, stores, filling stations etc.
The client alreadyhave a direction on what they
wanted to build, so the first thing we did was to
hold sesions of brainstorming on the user flows
and possible what-nots. During these calls we
took out time to understand the problem and
iterated on possible solutions;
Litepay to litepay transactions for fast and
instant payment
Loyalty cards for transaction
Mobile POS and app
THE SOLUTION
Mobile POS for businesses
With the POS, businesses can receive payment, help customers
activate and recharge their cards
THE SOLUTION
Mobile POS for businessess
With the POS, businesses can receive payment,
help customers activate and recharde
their cards.
Cards
Individuals can use their cards to make payments, they can as well
credit the cards through merchants near them.
Mobile app
The tech savvy can use their mobile apps to make payments, we are building an ecosystem of litepay -to-litepay
infrastucture, So SMEs that uses our POS (Point of sale) app can only receive payment from a litepay app.
Cards
Individuals can use their card to make
payments, they can as well credit the cards
through merchants near them.
Takeaways
This project literarily was an interesting one, i enjoyed every brainstorming session, we meet every 2weeks for
virtual calls to share feedback and progress. I'm hopeful that this solution would help reach out to the underbanked
and lead to inclusion, everyone should have access to instant and easy payment
Takeaways
This project literarily was an interesting one,
i enjoyed every brainstorming session, we
meet every 2weeks for virtual calls to
share feedback and progress. I'm
hopeful that this solution would help
reach out to the underbanked
and lead to inclusion, everyone
should have access to instant
and easy payment
Feedback
We shared the interactive prototype with few petrol stations (SMEs) and they found it interesting,
this sounds good as it helps us understand we are truly solving a problem. Presently faced with understanding
CBN laws and how it affects the process before we push forward for implementation.
Feedback
We shared the interactive prototype with few
petrol stations (SMEs) and they found it interesting,
this sounds good as it helps us understand we are
truly solving a problem. Presently faced with
understanding CBN laws and how it affects
the process before we push forward for
implementation.